As an IT Support Engineer, you are the first point of contact in the event of a technical problem. You assist the customer with a variety of hardware, network and system issues. You ask the right questions to get to the heart of the problem and provide the appropriate solution. You offer both first and second line support.
If the situation is more complex, you give a 'go' to our Field Service Engineers - in accordance with the planning - to solve the problem on site. You remain in communication and inform the client as soon as the assignment is completed. You provide the necessary explanation so that the client can look back on this intervention with a satisfied feeling.