Support

We remain at your disposal after the installation as well!
You can count on us, not only for maintenance or repairs, but also for the helpdesk
which stands ready to solve every technical problem as promptly as possible.

This is how we proceed

Helpdesk

1

 

We help you out when you first contact us by guiding you through minor operations to solve the problem. We can provide both a first and second line of support here.

Remote support

2

If the problem is not solved through the helpdesk, we provide remote support. You are issued a support ticket via our ticketing system. We establish a secure connection with your screen via Teamviewer and we solve the problem from a distance, from reconfiguring the player to replacing corrupt files.

Onsite support

3

If remote support cannot solve the problem, we dispatch our Field Service Engineers. They will come on location, analyse the situation and do what is necessary to solve the problem, from a network error to replacing defective hardware.

Numbers

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installations in 2019

0

kilometers in 2019

0

calls in 2019

Our secret support service

Who you gonna call?

Sam
Filip
Jan
Nick
Pascal
Steff
Sam Filip Jan Nick Pascal Steff