The launch of the flagship store in Antwerp doubles as the first expression of the retailer’s new brand and store strategy. Xandres opted for an inclusive brand strategy where the retailer eliminated the distinction based on age or size. As such, the new slogan ‘We are all Xandres’ results in a subtle merger between the plus-size brand Xandres Gold and the Xandres brand.
Xandres commits to digital experience
The omnichannel customer first
At Xandres’s new flagship store, digital technology is completely geared towards improving the customer service. Fitting booths were fitted with kiosks for in-store online shopping, a Xandres app was launched, and large screens create a real wow effect!
In addition, the retailer commits to digital innovation for improved customer service and a better experience. Kiosks at the fitting booths bring the online store into the physical store and digital screens enforce the brand experience. The Xandres app is yet another element in the improved customer experience. In the app, the customer composes a fitting list that is brought to the fitting booth by an assigned stock employee. Win-win: the store employee has more time for the customer and the customer no longer has to drag four pieces around the store.
The physical store remains very important, though buying behaviour has changed. It is now less about pure shopping for fun. People digitally prepare their shipping trip and expectations are higher, in part due to social media. That is why the shopping experience has to be flawless.
Relevant touch points
“Xandres adopted digital screens a while ago, but for this flagship store, we wanted a little something extra,” says Jomme Sonck, Retail Account Manager with DOBIT. “We started by heading out together with the Xandres team to look at realisations in the market and gain as much inspiration as possible. Next, we organised a workshop with Wave of Engagement to analyse what digital innovations would be of true added value to the Xandres customer.” The result is a high-end flagship store that is 100% in line with the values of the brand and where technology is an inherent part of the whole.
Sweet spot between technology and application
The best fit!
LED walls are now an indispensable part of shopping streets, but Xandres deliberately opted for a high-bright screen in the shop window instead of LED. “The latest or most expensive technology isn’t necessarily the best option for the application,” says Jomme Sonck.
“We installed a beautiful LED wall in the shop window of the Xandres store in Woluwe several weeks ago but for the flagship store, we opted for a high-quality high-bright screen. Taking the viewing distance into consideration, the content comes across much better in this case.”
Thanks to our years of experience and passion for digital signage and technology, we are ready to work with you to give your internal communication and the corporate experience a “boost”.
You’re halfway there if you get a good start. Based on your store concept and purpose, we like to think along with you about how digital technology enhances the in-store experience.
Interactivity is a must. Front and back-end developers are therefore indispensable at DOBIT. They develop intuitive applications to interact with your audience and that fit your store concept and purpose.
Our DOBIT vans run across the entire country, and our Field Service Engineers will turn your idea into a beautifully working whole.
Our creative content designers enjoy creating fun layouts and videos that you can share not only on your screens, but across all your channels.
We will remain at your service even after installation. You can count on us for maintenance or repairs, and our helpdesk is always ready to solve any technical problem as quickly as possible.
During our hands-on training you will get to know the functionalities of the Content Management System completely and you will learn how to create, share and manage a message yourself.